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Returns, exchanges, cancellations, and changes

In order to deliver your products to you as quickly as possible, the shipping procedure will begin automatically after your order has been confirmed.
Therefore, we are unable to accept changes to your order (adding products, changing the color or size, changing the address, applying coupon codes, etc.) or cancellations.
Please check the details carefully before confirming your order.

Return address

〒105-0011
3-4-30 Shibakoen, Minato-ku, Tokyo 32 Shibakoen Building, 3rd floor
SYRINX Returns and Exchanges Department Phone number: 050-7116-0062 (※We do not accept phone inquiries)

*Please use a method that leaves a slip number (record), such as Letter Pack Light or Yu-Packet.
* If the return is for your own reasons, please pay the shipping costs. If the return is for our reasons, please send it to us cash on delivery.

Request a return or exchange

Please enter your order number or the email address you used when ordering.