To ensure your order is delivered as quickly as possible, the shipping process begins automatically once your order is confirmed.
Therefore, we are unable to accept changes to order details (such as adding items, changing colors or sizes, updating the shipping address, or applying coupon codes) or cancellations.

If you wish to exchange an item, you can return the unused item and choose a full refund via store credit, which you can then use to purchase your desired item.

For more details, please refer to "Returns, Exchanges, Cancellations, and Changes."

You can use PayPal or Paidy, which allows you to pay later (convenience store payment, bank transfer, direct debit).

The system may have analyzed your order to indicate a risk of fraud.
We are unable to understand the details of the algorithm, and are therefore unable to answer any individual questions or provide any assistance. We ask that you please use other payment methods.

You can download your receipt from the link provided in either the "Receipt Information" email, which you will receive within a few hours of placing your order, or the "Shipping Notification" email, which you will receive when your order ships. The download link is valid for one year from the date of your order.

You will receive 5% of your purchase amount in store credit 15 days after your order ships.
The credit will be valid for two years from the date of issuance.
It will be automatically added to your account and can be used directly on the payment screen.

For more details, please refer to "About Store Credit and Coupons."

Coupons cannot be added or used in combination. Please check here for other coupon notes.

We cannot change the shipping address after an order has been placed.
After your order is shipped, we will send you an email with the tracking number, so please contact the shipping company directly to complete the procedure.
Please note that the billing address is only used to check for fraudulent orders and cannot be changed after the order has been confirmed.

Orders placed Monday through Saturday (excluding holidays and year-end/New Year holidays) in the morning will be shipped on the same day in the evening.
For delivery details, please check directly with the shipping company using the tracking number provided in the shipping notification email.
Please note that if there are any deficiencies in the entered information such as zip code or address, shipping may be delayed.

For more details, please see "Shipping Policy".

Unfortunately, we do not offer gift wrapping.

All international shipments are sent DDU (Delivered Duty Unpaid).
Therefore, customs duties, consumption tax, VAT, brokerage fees, etc., may be incurred separately. Please be aware that these costs will be borne by the customer.
Under DDU terms, the consignee is responsible for all local customs clearance procedures (self-declaration, identity verification, tax payment, arrangement of代理通関, etc.). Our store cannot directly intervene in the decisions of overseas customs or customs clearance operations.

For more detailed information regarding the import of goods, please inquire with your local customs office.

For details, please refer to "Shipping Policy".

Sorry, the product is only sold on the official website.

If you would like to check before purchasing, please use our " Anywhere Showroom " service, which allows you to try out products at home.

Please see here for the characteristics of leather and here for how to care for leather products.

At our discretion, we may not publish reviews that are posted by anyone other than a purchaser, that contain content based on misuse, that contain content other than the product, that are slanderous, that are misleading to other customers, that are opinionated or definitive, that are overly emotional, or that have no main body of text.
Regarding defects and shipping, we do not respond to reviews, so please contact us using the form below.
Please note that we cannot answer any inquiries regarding the reasons for non-publication or deletion.