We are unable to cancel or change orders (adding products, changing colour or size, changing address, applying coupon codes, etc.).
Returns are possible after delivery of the product (some products may not be eligible for this offer).
For details, please see "Refunds, Exchanges, Cancellations, and Changes" .

You can use PayPal or Paidy, which allows you to pay later (convenience store payment, bank transfer, direct debit).

The system may have analyzed your order to indicate a risk of fraud.
We are unable to understand the details of the algorithm, and are therefore unable to answer any individual questions or provide any assistance. We ask that you please use other payment methods.

A valid "delivery note and receipt" is enclosed with the product. Please note that we cannot change the addressee or issue receipts in other formats.

If you enter your company name in the "Company (optional)" field under "Billing address" on the purchase screen, the receipt will be addressed to your company name.
We cannot change the recipient's name or reissue receipts in other formats, so please enter your details at the time of purchase.

You will receive 5 points for every 100 yen you spend. You can exchange your accumulated points for a discount coupon of your desired amount at a rate of 100 points = 100 yen.

Please click here for more details.

Coupons cannot be added or used in combination. Please check here for other coupon notes.

We cannot change the shipping address after an order has been placed.
After your order is shipped, we will send you an email with the tracking number, so please contact the shipping company directly to complete the procedure.
Please note that the billing address is only used to check for fraudulent orders and cannot be changed after the order has been confirmed.

Orders placed before noon Monday through Saturday (excluding public holidays and the New Year holiday period) will be shipped on the same day.
For delivery details, please contact the delivery company directly using the tracking number listed in the shipping notification email.
Please note that if there are any errors in the information you enter, your shipment may be delayed.

Unfortunately, we do not offer gift wrapping.

All international transactions are shipped DDU.

VAT, customs duties, sales tax, and other special charges and brokerage fees are not charged at the time of payment for your item. These additional fees may be required to collect your item from customs.

If you require any further information regarding importing products, please contact your local customs office.

Sorry, the product is only sold on the official website.

If you would like to check before purchasing, please use our " Anywhere Showroom " service, which allows you to try out products at home.

Please see here for the characteristics of leather and here for how to care for leather products.

At our discretion, we may not publish reviews that are posted by anyone other than a purchaser, that contain content based on misuse, that contain content other than the product, that are slanderous, that are misleading to other customers, that are opinionated or definitive, that are overly emotional, or that have no main body of text.
Regarding defects and shipping, we do not respond to reviews, so please contact us using the form below.
Please note that we cannot answer any inquiries regarding the reasons for non-publication or deletion.